1. Introduction
At Xtreme Gifts, we aim to deliver your products safely, efficiently, and affordably. This Shipping Policy outlines how we handle delivery logistics, timelines, and charges.
2. Delivery Areas
We deliver across South Africa using trusted courier partners. For international orders, please contact us directly to confirm availability and rates.
3. Shipping Charges
- Shipping is not calculated at checkout.
- Once your order is placed, we will contact you with a courier quote based on your location, order size, and delivery preferences.
- No payment is processed until you approve the shipping cost.
4. Delivery Timeframes
- Standard delivery: 1–7 working days from dispatch, depending on your location and courier availability.
- Custom or bulk orders may require additional lead time. We’ll notify you of any delays.
5. Order Processing
- Orders are processed within 1–2 working days of confirmation.
- You will receive an order confirmation and follow-up communication regarding shipping options and costs.
6. Tracking & Updates
- Once your order is dispatched, we’ll provide tracking details via email or WhatsApp.
- You can contact our support team for real-time updates or delivery queries.
7. Shipping Exceptions
- We do not ship to P.O. Boxes.
- Remote or high-risk areas may incur additional charges or extended delivery times.
8. Damaged or Lost Parcels
- If your parcel arrives damaged or is lost in transit, please notify us within 48 hours of delivery.
- We will assist with claims and arrange replacements or refunds where applicable.
9. Contact Information
For any queries regarding returns, please email us:
Email: info@xtremegifts.co.za
Last Updated: 01 October 2025
Xtreme Gifts Customer Services and Enquiries
Please contact us if you have any queries. We will gladly assist with your enquiry. Trade and bulk enquiries are welcome.
Call us at +27 72 957-0169 or send an email to info@xtremegifts.co.za
