1. Introduction
We value your satisfaction and aim to provide high-quality products and service. This Return Policy outlines the conditions under which returns, exchanges, and refunds may be requested.
We value your satisfaction and aim to provide high-quality products and service. This Return Policy outlines the conditions under which returns, exchanges, and refunds may be requested.
2. Eligibility for Returns
Items correctly ordered are not eligible for return.
Items may only be returned if incorrectly supplied by Xtreme Gifts.
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase (invoice or order confirmation) is required.
Proof of purchase (invoice or order confirmation) is required.
3. Non-Returnable Items
Custom-made, personalized, or clearance items.
Products damaged due to misuse or improper handling.
4. Return Procedure
Contact our support team at info@xtremegifts.co.za or call 072 957-0169 to initiate a return.
Include your order number, product details, and reason for return.
We will provide instructions and a return reference number.
Contact our support team at info@xtremegifts.co.za or call 072 957-0169 to initiate a return.
Include your order number, product details, and reason for return.
We will provide instructions and a return reference number.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrectly supplied.
We recommend using a trackable courier service.
6. Refunds
Refunds are processed within 7 working days of receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
Exchanges are subject to stock availability.
If the desired item is unavailable, a refund or store credit will be offered.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
We will negotiate a replacement or refund.
9. Contact Information
For any queries regarding returns, please email us:
Email: info@xtremegifts.co.za
Last Updated: 01 October 2025
Xtreme Gifts Customer Services and Enquiries
Please contact us if you have any queries. We will gladly assist with your enquiry. Trade and bulk enquiries are welcome.
Call us at +27 72 957-0169 or send an email to info@xtremegifts.co.za
